Frequently Asked Questions
Everything you need to know about your hair and skin care journey.
When will my order ship?
Orders are typically processed within 3-5 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
Are your products safe for color-treated hair?
Yes, all Bask and Lather products are formulated with natural ingredients that are gentle and safe for color-treated, chemically processed, and all natural hair textures.
What is your return policy?
Due to the nature of our personal care products, we do not accept returns. However, if your order arrives damaged or if there is an error, please contact our support team within 48 hours for a replacement.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.
Are your ingredients organic and cruelty-free?
Absolutely. We pride ourselves on using high-quality, cold-pressed oils and organic herbs. We never test on animals and our formulas are free from sulfates, parabens, and harsh chemicals.
How can I track my package?
Once your order has been handed over to the carrier, a shipping confirmation email containing your tracking link will be sent to the email address provided at checkout.